Real-time Vehicle Insights
A tracking system used for collecting data of vehicle monitoring and routes in real time
Project Overview
The Federal Motor Carrier Safety Administration has announced a federal rule that requires truck operators to use electronic logging devices to keep records of duty status is slated to be published in the Federal Register. The SAP Leonardo Fleet Vehicle Insights solution enables the operators to collect a map and log trips for driver’s digital logbooks and improve driver behaviour, performance, and scorecard.
The goal of this product was to include functionally that can be reused as collateral for more wins for logistics, distribution, retail and manufacturing customers.
My Role
UI/UX Designer, HCL
User Research, Data Collection & Persona, Information Architecture, Interaction, Visual Design, Prototyping, and Testing
The Problem
Facilitate specific requirements outlined for shippers, carriers, and receivers, yet the rule makes carriers the primary focus since they are performing the transportation activity. Logistics providers, distributors, and manufacturers have a compliance responsibility to report driver e-logbooks.
Initial Research
To gain an insight of their day-to-day struggles in achieving a seamless real-time monitoring, we followed different methods of quantitative and qualitative research, which included surveys, data collection as well as interviews, focus group discussions and observations.
It helped us cover the major pain-points of both the operator companies and drivers. The operator companies required access to real-time monitoring, vehicle location, driving violation alert, etc. On the other hand, the drivers required a system to raise events to report vehicle issues/breakdown, digital log books, etc.
Persona
Post compiling and analyzing the research data we created two personas, the Fleet Managers and Drivers.
The Fleet Managers are the ones who manage the routes, monitor vehicle location in real-time, view truck-loads, assign routes, etc. The Drivers are the ones who use the digital log books, report any vehicle incidents, and perform check-in’s at regular intervals, etc.
Wireframes
After completing my initial research and identify the personas, I made wireframes with collaboration of the product team and the stakeholders.
Fleet Manager's Workflow
Driver's Workflow
Visual Designs
I worked closely with the product team and engineering team to develop the visual designs of the product features and modules.
Fleet Manager's Workflow
Driver's Workflow
User Testing
To validate our solution, we tested the prototype with existing and potentials users of the Vehicle Insights Accelerator. The feedback was good with a few minor fixes.
Great user experience — We got a positive response from our users as they found the application easy to use. They found it to be simple and pretty straight-forward.
Easy to locate the vehicle in real-time — The fleet managers were able to locate the vehicle and get real-time insights about the trips.
Easy log tracking — The drivers felt it was easy to pick their trips, report any vehicle issues, and also review their past trips as well as logbook entries made.
Let's Connect
Do you want to know more about me or my work? Feel free to reach out.